You may experience being unable to log in to the XOLTA app via the internet browser on your computer, whether it is your personal or work computer. You might see the following message:
"Something went wrong. It was not possible to connect to the server".
Causes
Possible causes:
- Your computer may have a firewall or other security settings blocking so-called third-party cookies. This often occurs on work computers or when logging in through a work connection.
- There may be some old internet files stored locally on your computer that are blocking access to the XOLTA app.
- There could be settings or restrictions in the router of the network your computer is connected to.
Solutions
Here are some steps you can try to resolve the issue:
- Check if you can log in from your mobile device. It often has a lower security level than a computer. If you can, the problem is likely isolated to your computer.
- Go to your browser's history and delete old files stored in the browser. The example shows the Google Chrome browser.
- If this does not resolve the issue, try logging in from another computer. If that works, the problem is linked to the first computer.
- If the above steps do not work, try logging in with a different connection, for example, by connecting to another network. If that works, the problem might lie in the router's settings.
If you still cannot access the app, please contact ServiceX support at support@servicex.dk or by calling +45 35 153 123, followed by 2.