Having problems?

Web app

• Cannot log into the app from my computer
• My battery shows errors in the XOLTA app
• Problems logging into the app

Operation and maintenance

• My battery is offline
• My Sonnen battery is showing a red light
• The state of charge (SoC) does not reach zero

Installation and setup

• The battery has stopped reading in the app
• My consumption is negative
• I haven't received an email with a link
• Troubleshoot the meter setup
• Test fails due to timeout
• Access to installer.xolta.com denied