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  1. ServiceX Knowledge Center
  2. Questions and answers

Questions and answers

Web app

  • Where is the XOLTA app manual?
  • How to create a policy in the XOLTA web app?
  • How do I find the battery SCR or SC number?
  • What is a policy?
  • Do I need to update the electricity prices myself?
  • Why can’t I see the changes I made to my policy?
See all 9 articles

Electricity and market

  • Why am I buying power from the grid?
  • What is a frequency ancillary service?
  • Where in Denmark do you need to live to earn money from ancillary services?
  • Which battery systems support ancillary services?
  • Which ancillary services does BalanceX offer?
  • When is an ancillary service activated?
See all 9 articles

Operation and maintenance

  • How can I tell if the battery is discharging?
  • When does my battery start charging in cold weather?

Installation and setup

  • What is typically found in an electrical panel?
  • Can I use a Wi-fi extender to get internet for my battery?
  • What is grid and system protection?
  • Why does the graph show solar production at night and electricity purchases in sunny weather?
  • What do the three cables going into the BAT-5/BAT-10 do?
  • What is the maximum length of the cable where the current transformers (CTs) are attached?

General questions

  • What is the difference between kW, kWh, and kWp?
  • Change of ownership of a battery
  • Where can I find the Materials Safety Data Sheet (MSDS) for my battery?
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